Acceptable Usage Policy
This Acceptable Use Policy (the “Policy” or “AUP”) is an integral part of your agreement with Armor Defense Inc., a Delaware corporation (and its controlled subsidiary, Armor Defense Limited) (“Armor”), for the provision of any services (collectively the “Services”) set forth on a Service Order or quote. Any capitalized term herein not defined shall have the meaning as set forth in your agreement.
This Policy is designed to help protect Armor, its customers and the public from illegal activities and other misuse of the Services. The Policy is a non-exclusive list of the actions prohibited by Armor and Armor reserves the right to modify the Policy at any time, effective upon notice to you. Armor reserves the sole and absolute right to interpret, apply, define and implement this Policy.
Trade and Export Regulations
You hereby agree to comply with the applicable trade and export regulations of the respective country in which the Services are provided.
Any use of the Services in a manner that may be defined or deemed to be statutorily illegal under applicable laws is a violation of this AUP. Such use includes, but is not limited to, use of the Services to host, distribute or secure content or links to content involving child pornography, terroristic threats, phishing, credit card fraud, racketeering, defamation and slander.
Content and activities not permitted
You may not use the Services to host, distribute or secure content or links to content that Armor reasonably believes:
- Constitutes, depicts, fosters, promotes or relates in any manner to pornography or the marketing of pornographic materials,
- Is unfair or deceptive under the consumer protection laws of any jurisdiction, including chain letters and pyramid schemes;
- Is defamatory, intended to harass or threaten or violates a person’s privacy;
- Creates a risk to public safety or health in general or to any individual’s safety or health;
- Improperly exposes trade secrets or other confidential or proprietary information of another person or company;
- Is intended to assist others in defeating technical copyright protections;
- Infringes a copyright in direct violation of the Digital Millennium Copyright Act (“DMCA”) or any other similar legislation;
- Infringes on another’s patent, trade or service mark, trade secret or other property right; or
- Is otherwise malicious or fraudulent, or may result in retaliation against Armor by offended recipients.
You also may not use any Services to facilitate or support the following activities:
- IRC, Egg Drops, BNC, or IRC bots
- Game Servers
- Online gambling services
- Unauthorized vulnerability monitoring and testing
- Unsolicited email and/or SPAM (including but not limited to any conduct that would violate the CAN-SPAM Act of 2003 or any other similar legislation)
- Denial of Service attacks
- Server Abuse
- Distribution of Malware
Should Armor receive an abuse complaint from any third party, Armor shall have the right to assume that the facts stated in such complaint are accurate and true unless you provide compelling evidence to the contrary. Any such failure to reasonably cooperate with Armor’s investigation of any abuse complaints or suspected breaches of your environment shall constitute a breach of this AUP.
Reporting Violation of the Acceptable Use Policy
Armor accepts reports of alleged violations of this AUP via abuse@Armor.com.
Reports of alleged violations should include name, contact information, IP address, and description of the violation. While Armor’s policy is to use commercially reasonable efforts to review all third party reports and take appropriate actions as described within the resolution process set forth below, Armor will neither assume nor owe any duty to any third party that files a report alleging a violation of this AUP.
Resolution Process for Violations of Armor’s Acceptable Use Policy
The ultimate goal of this AUP is to balance the rights of our customers with the policies set forth in this AUP. The goal of the Resolution Process described below is to mitigate service interruptions while resolving potential violations of this AUP. Our staff is dedicated to working with the customer in resolving potential violations. The resolution process below provides the process for resolving all potential violations. Timing for resolution differs according to the degree of the violation, the nature of the violation, involvement of law enforcement, involvement of third party litigation, or other related factors. Overall, Armor is dedicated to working with the customer in resolving, where practical, all potential AUP violations prior to any interruption of the Services.
- Step 1: Identification of potential AUP violation:
Armor actively monitors its infrastructure and all Services and may, in the course of monitoring and managing its infrastructure and Services, uncover potential violations of this AUP. AUP violations can also be identified through reports received from third parties as described above.
- Step 2: Notification and investigation of potential AUP violation:
A ticket will be generated under the customer’s portal account with information regarding the potential violation of this AUP.
Following the generation of the ticket, Armor will work with the customer to investigate the reported violation and advise remedial actions required to resolve the violation.
Following such investigation, if Armor discovers there has been no violation of this AUP or the remedial actions have been completed by the customer to Armor’s reasonable satisfaction, the applicable ticket will be closed and no further action will be taken.
- Step 3: If the reported violation of the AUP is disregarded or not properly addressed:
If the reported violation of this AUP is disregarded or not properly addressed by the customer, Armor may remove public access to the Services or disable the Services. If Armor takes this step, Armor may allow customer access to the Services via a secure non-public network, if such access is necessary for customer to complete any necessary remedial actions.
As soon as the violation is addressed to Armor’s reasonable satisfaction, either public access to the Services shall be restored or the Services will be enabled.
If the customer will not or cannot resolve the violation of this AUP or fails to participate in Armor’s resolution process, Armor may terminate the Services at its sole discretion.
Disclaimer: Armor retains the right, at its sole discretion, to refuse new Services to any individual, group, or business. Armor also retains the right to discontinue Services to customers with excessive and/or multiple repeated violations. No credit will be available under any applicable Service Level Agreement for interruptions of the Services resulting from AUP violations.