The final part of Totally Secure is the most critical to demonstrating the importance of cloud security in real time, being outcome-driven and transparent. Jared Day, President, Armor, explores the meaning of this element and how we bring cloud security out of the “black box” for our customers.
Q: What does being Totally Secure mean to you?
Jared: Being Totally Secure means that Armor customers can have peace of mind. By working with us they’ve acquired not just a “point solution”, but a comprehensive security solution that includes technology, talent and techniques. We offer support from the world’s premier security team.
Q: How is Armor different from other managed service providers by providing outcome-driven and transparent cloud security?
Jared: Our goal is to deliver peace of mind. To do that, we promise and deliver outcomes. Most security vendors fail to meet customers’ needs because they are just delivering narrow technical solutions. This isn’t what customers really need.
In fact, if you look some of the highest profile breaches that happened in the last few years, the true cause behind the breaches wasn’t a lack of security technology. These companies had technology—in many cases, the best technology in the world. But they did not have the people and processes required to manage threats on a high level. Different technological components were not integrated and managed effectively. As a result, they experienced breaches. Their high-tech security solutions were not successful in terms of what really matters: outcomes.
Customers rightfully care about outcomes. The only way to ensure positive outcomes is to provide holistic solutions that include technology, talent, and processes.
Q: So, how does Armor integrate outcomes and transparency into its value proposition?
Jared: Armor is an industry leader in terms of transparency and outcomes. It’s a common management principle that what gets measured well gets executed well. In keeping with that truth, we use common KPIs (Key Performance Indicators) to measure our success. Many security providers don’t use KPIs to track how well they’re securing customers’ data.
Q: How does Armor continue to drive this result?
Jared: So, when I talk to customers and I ask them about the strike ratio within their security organization or dwell time, I’m met with blank stares. People aren’t measuring these critical indicators.
By taking a data-driven approach to security, we’re moving the industry forward. This is where the future of cyber security is headed: not just thinking you’re secure, but demonstrating security through real outcomes and metrics.