The old adage goes “it is a poor carpenter who blames his tools,” but the wisdom to be found goes much further than that. A good carpenter doesn’t choose the “best” tools—a good carpenter chooses the right tools. Tools that fit the way he approaches his work and the tasks he has to perform.
Golf is another great example where getting the best set of tools, in this case, golf clubs, won’t put you at the top of the U.S. Open. Phil Mickelson doesn’t need the best clubs—he could beat you with your clubs, although he plays at his peak with his clubs.
Tools definitely make a difference, but what matters most in performance across any field is that the tools match the player. When assessing how to best outfit your security team, you should never forget to make sure you’re picking the right tools for the team you have.
In any decision like this, you should take into account the responsibilities your team holds and how proficient your team is. The features you deem most necessary should complement and accentuate your team’s particular skill sets, filling gaps where needed.
This puts a burden on the talent level of your team. However, after assuring a base level of competence you will be free to increase your level of service across all necessary functions without letting one area lag behind the rest. A clear picture of your team’s competence will improve your capacity to plan for growth and ability to experience smoother transitions during personnel changes.
In short: don’t fall for the marketing! Assess your team to find out what they really need and you’ll have a better view into what kinds of solutions you should seek. You should pick tools that augment your capabilities, not blindly choose the solution with the biggest menu of features.